JACKSONVILLE, FL (Nov. 15, 2023) – JEA ranked highest in business customer satisfaction for service among mid-size utilities in the South in the 2023 J.D. Power Electric Utility Business Customer Satisfaction Study, J.D. Power announced today.
The study measures electric utilities based on surveys from customers. The rankings are a result of data collected from 17,683 utility customers J.D. Power surveyed during 2023. These results translate into studies and reports that are used by companies worldwide to improve quality and customer satisfaction.
The 2023 survey results mark the second time that JEA has received the top business customer satisfaction ranking among mid-size utilities in the South, which includes eight utilities from seven Southern states. The first year JEA received the top ranking was in 2016.
JEA’s leadership team and the JEA Board of Directors have established strategic goals that include earning customer loyalty, delivering business excellence and developing an unbeatable team.
“Our 2,000-plus team members work daily to help us provide foundational services for our community and support economic development in Northeast Florida,” JEA Managing Director and CEO Jay Stowe said. “As a community-owned utility, we are committed to serving our customers’ needs and continuing to make it easier to do business with JEA.”
Nationally, JEA ranked third among mid-size utilities (serving between 50,000 and 89,999 business customers). JEA ranked 13th out of all 77 utilities represented in the study.
JEA Chief Customer Officer Sheila Pressley said the J.D. Power recognition underscores the utility’s unwavering commitment to delivering service with “unparalleled quality and customer satisfaction.”
“We extend our gratitude to our customers for their trust and loyalty, driving us to continually improve service delivery. We look forward to building on this success in the future,” Pressley said.
JEA is a not-for-profit, community-owned utility that provides safe, reliable and affordable services to more than one million customers across four Northeast Florida counties. JEA is not owned by investors. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,000-plus workforce is dedicated to ensuring the demands of its customers are met, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development.