COVID-19 Update: JTA Implements Additional Measures to Promote Social Distancing Onboard and At Facilities

The Jacksonville Transportation Authority (JTA) is implementing additional measures to promote social distancing onboard buses and at JTA facilities.

The health and safety of JTA customers, employees and the public is the Authority’s top priority, especially as our community faces the Coronavirus (COVID-19) and collectively works to stop the spread.

On Friday, March 27th, up to 18 seats were blocked off onboard JTA buses that have the highest volume of customers to increase and encourage social distancing. Additional JTA buses will be plugged into routes to ensure customers can continue safely riding the system with minimal delays or crowding. Additional signage and public service announcements are being deployed at JTA stations and onboard to promote the guidelines from the Centers for Disease Control (CDC) on preventing the spread of Coronavirus.

In addition to daily cleaning and disinfecting of JTA vehicles, Transit Operations and Maintenance staff are performing additional cleanings of buses as they come into Rosa Parks Transit Station. Cleaning activities at all JTA facilities has also increased.

The modified bus schedule that began on Tuesday, March 17th, will continue until further notice. Updated schedules are available at, on the Nextbus mobile app and through Google Transit. Further changes to transit operations are being considered as the Authority evaluates the needs of customers who remain dependent on JTA transportation and the general health of the public.

The Skyway remains closed. Connexion and Connexion Plus paratransit and transportation disadvantaged services, ReadiRide, the Nassau Express Select and the St. Johns River Ferry remain open. Customers must stay in their vehicles when boarding the Ferry, and pedestrian boarding is limited based on the capacity of each trip. The Door to Store program remains open to provide complimentary rides to select grocery stores in North Jacksonville through the JTA’s Northside ReadiRide zone.

Customers are encouraged to use the MyJTA app for mobile fare purchase and boarding to avoid direct contact and cash exchange when possible.

The JTA remains in constant communication with the City of Jacksonville Emergency Operations Center, the Florida Department of Health, the CDC and other local, state and federal agencies to ensure all appropriate measures and guidelines are being followed. All non-essential JTA employees began working from home on March 17th, and essential staff have access to the supplies they need to stay safe on the job.

JRTC at LaVilla Opening Postponed
Out of an abundance of caution and with the health and safety of employees, customers and the general public in mind, the grand opening of the Jacksonville Regional Transportation Center at LaVilla (JRTC), scheduled for Monday, March 30, 2020, is postponed until further notice. All transit operations will remain at the Rosa Parks Transit Station during this time.

Customers are empowered to contact JTA Customer Service at (904) 630-3100 or with questions, comments or concerns.

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